Terms of Sales

Article 1 : Duration of stay

The customer reserving accommodation with the owner, for a fixed period, may not under any circumstances claim any right to remain in the premises.

Article 2 : Reservation formalities

Upon receipt of the reservation made by the customer either on the owner’s website: https://aumoulindartiguedieu.fr, either by email or by phone (a confirmation email will follow), the customer will receive a confirmation email. ;

The owner invites the customer to check the elements of this reservation:

his contact details and more particularly email address and mobile phone number in order to be reachable before and during the reservation.

the room reserved – the number of people – the date of arrival – the date of departure – the number of nights.

the total price of the reservation, the amount indicated being inclusive of tax, tourist tax included

If this reservation meets expectations, we invite the customer to pay, within 15 days, the deposit representing 30% of the total amount of the reserved service.

Once these deposits have been received, the reservation becomes firm.

By paying the deposit, the customer confirms his full and complete agreement with the general conditions specified below.

Without payment of the deposit within the time limit, the reservation is not confirmed. Consequently, at the end of the 15-day period, the owner reserves the right to return the room(s) for rent.

Payment can be made either by credit card on the booking site, or by bank check (French banks only).

Article 3 : Room prices

The rates displayed are prices per room, per night, breakfasts included, tourist tax not included.

The rates do not include any additional services.

Article 4 : Cancellation of the stay by the customer

Any modification of the reservation, date, room, is only possible after the agreement of the owner and may possibly incur additional costs, and will be made according to availability on the date of the modification.

The customer is informed of the special conditions in the event of cancellation of the reservation before the start of the stay:

if the cancellation occurs more than 15 calendar days before the date of arrival, the deposit paid on booking will be refunded in full to the customer;

if the cancellation occurs between the 14th calendar day and the 3rd calendar day before the date of arrival, the deposit paid on reservation will remain with the owner, unless the owner manages to re-let the room(s).

if the cancellation occurs less than 48 hours before the date of arrival, the full amount of the reservation will remain due to the owner, unless the owner manages to re-let the room(s).

In the event of early departure during the stay, the entire reserved service will be due.

Article 5: No show

In case of no show, the total amount of the reservation will be due.

Article 6: Cancellation insurance

The owner draws the customer’s attention to the fact that no cancellation insurance is included in his prices. It is therefore strongly recommended to subscribe to one.

Article 7: Cancellation of the stay by the owner

If, before the start of the stay, the owner has to cancel the reservation (in the event of force majeure such as a flood), he will immediately inform the customer by registered letter with acknowledgment of receipt.

The customer will then be immediately and fully reimbursed for all sums he has paid.

Article 8: Time of arrival

The customer must arrive on the day specified when booking, no earlier than 3 p.m. (time of availability of rooms and handing over of keys) and no later than 8:30 p.m.

The customer will imperatively notify by telephone if, by force of circumstance, he is forced to arrive after this time slot.

As far as possible, it is requested not to plan arrivals after 9 p.m.

Article 9 : Breakfast

Breakfast time is set from 8:00 a.m. to 10:00 a.m. at the latest.

Breakfast will be taken inside or on the terrace depending on the weather.

Article 10 : Time of departure

Check-out time is 12 noon at the latest.

Article 11 : Payment of the accommodation balance

The balance of the stay is to be paid before departure.

An invoice is given to the customer on his departure with the details of the service, the amount of the accommodation, the amount of any additional services, the amount of the tourist tax.

Article 12: Change of rooms

It is possible that the owner, for service or security reasons, has to modify the room initially reserved by the customer. In this case the change will always be for a room of the same capacity and offering the same level of service.

Article 13: Art of living and use of premises

In order to preserve the tranquility of the place and the comfort of the guests, respect for a certain “art of living” is required of all, the one that is essential when one lives in community.

For reasons of conviviality, it is in particular requested not to smoke inside the rooms and common areas; and as far as possible to move away from open doors and windows so as not to inconvenience other occupants.

Traffic in the rooms and on the stairs should ideally be done without shoes. To do this, slippers are available to customers on the ground floor.

For safety reasons, it is strictly forbidden to use in the premises:

open flames such as matches, candles, candles, Bengal lights, etc.,.

naked flame light fixtures, candelabras, candles, light fixtures,

Naked flame lighting fixtures, candelabras, candles, light fixtures, are only tolerated in outdoor spaces, at a reasonable distance from the dwelling, and must be kept away from any flammable material; moreover, they must be arranged in such a way that, even in the event of an accidental fall, they cannot be a cause of fire.

For security reasons, access to the river is the sole responsibility of customers (access is free but without any supervision). The owner declines all responsibility in the event of an accident.

Parties are not allowed.

The customer undertakes to return the rooms in perfect condition at the end of the stay and to systematically declare – and to assume financially – any damage for which he is responsible.

The rooms having been decorated and furnished with passion by the owner, it is requested to respect the objects made available. Any disappearance of an undeclared object will be invoiced to the customer afterwards, at its replacement value.

The attention of customers is drawn to the fact that minors moving on the property are placed under the sole and entire responsibility of their parents or persons having authority over them.

Article 14: Modification of the conditions of sale

These conditions of sale are subject to change at any time and without notice. Acceptance and compliance with these conditions of sale are deemed acquired as soon as the deposit is paid.

Article 15: Data Protection Act

In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the customer benefits from a right of access and rectification to the data concerning him. The owner agrees not to transmit in any case the information that the customer has communicated to other companies or organizations for advertising purposes.